Online Privacy-The Information We Gather
The type of information we gather online falls into three general categories: Aggregate site usage information, online order information, and affiliate & analytics data
Aggregate Site Usage Information
We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behavior patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users.
Our Web servers automatically collect information about each visitor who requests RAKANI.COM Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.
From time to time, we may provide portions of this aggregate site behavior information to vendors, consultants, potential advertisers or news agencies. We typically do this in order to demonstrate the amount of interest in our sites and/or to plan for technical infrastructure improvements.
Online Order Information
If you choose to purchase products from the RAKANI.COM site, we require the following information in order to fulfill your order:
We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, RAKANI.COM membership number (if applicable), the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.
Affiliate &Analytics Data ( & Cookie Technology)
The only personal information our RAKANI.COM cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com.
As stated above, you must enable cookies on your Web browser for RAKANI.COM to function correctly. If you are concerned about information contained in your RAKANI.COM cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.
Afilliate & Analytics data is information that describes the page-by-page paths you take as you browse through our websites. Using cookies, we track and store this information to help us positively customize your shopping experience. We may use this data in the aggregate to provide improved services to groups of shoppers who behave similarly. We may also use it on an individual basis to improve your specific shopping experience.
Communication from Rakani.com
Whenever you purchase products from RAKANI.COM, sign up for our newsletter, or any of our on site promotions, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events. You will not receive any phone calls from us unless there is a customer service issue.
In some instances, we use third-party companies to help us provide products and services to you, to assist us in managing customer information, or to fulfill our in house promotions and communicate with you. Some of these companies are given access to your contact information. These companies are contractually restricted from using your information in any manner other than in the service we have contracted them to do. Our customers’ privacy is very important to us.
If you want to be removed from all RAKANI.COM marketing, please send an e-mail to firstname.lastname@example.org with your request.
Other Privacy Notes
We do not intend to collect any personally identifiable information from children through our websites. Please do not allow children under the age of 13 to provide any personally identifiable information or participate in the bulletin board sections of RAKANI.COM websites.
Online Security Statement
We understand that many consumers are concerned about Internet security. RAKANI.COM employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at RAKANI.COM with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call us at 215.692.3000 and order by phone.
Transmission of Sensitive Data
We work hard to protect the information that you send to us while it is en route to and from our sites. To provide secure transmission, RAKANI.COM employs, though its partner Payment Processors, Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.
What Happens To My Information After We Receive It?
SSL protects information en route to us. We do not store your credit card information on file. But we don't stop there. We also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security.
Contact phone number(s)
Shipping Address if different from the Billing Address
We use this information to process your order and to make sure that it is delivered to you. Aggregated order information is also used to track and analyze overall shopping trends, which allows RAKANI.COM to improve product offerings and services to its members and customers.
Why Did You Receive An E-mail From Us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How We Protect Your Privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing & Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How Can You Stop Receiving E-mails From Us?Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
Terms & Conditions
RAKANI.com is the official website for RAKANI, LLC. By accessing this site you are agreeing to abide by our Terms and Conditions as defined below. You also agree to comply with all applicable laws and regulations, including United States Copyright and Trademark laws. If you do not agree to these terms you may not access or otherwise use this site.
Ownership & Copyright
RAKANI.com is owned and operated by RAKANI, LLC. Unless otherwise noted, all design and content included on this web site, including text, graphics, logos, icons, images, artwork, audio and video clips and software is the property of RAKANI and is protected by United States and international copyright laws.
Products may be offered to you conditioned on entering into a financial transaction through this site. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased. These restrictions may include orders placed by or under the same customer account, credit card and/or billing/shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail, billing address and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors. By entering into any transaction through this site you acknowledge that all information you provide is true and correct. Any transaction authorized by you indicates you are the authorized legal holder of that credit card or form of payment.
Prices & Payments
You agree to pay all charges or fees applicable to your account, including taxes, in accordance with the billing terms that are in affect at the time the charges or fees are made. RAKANI reserves the right to change the amount of or the basis for determining any charges or fees at our sole discretion.
RAKANI reserves the right, in its sole discretion, to change, modify, add or remove portions of these Terms and Conditions at any time. Please check this page periodically for changes. Each time you visit this site you agree that your visit and use of this site is subject to and bound by the then current version of these Terms and Conditions.